Dewa1000 Privacy Policy – Your Personal Data Protection

1 Introduction

Dewa1000 ("we", "Platform") is committed to protecting the privacy and security of all members' personal data. This Privacy Policy outlines our practices regarding the collection, processing, storage, and sharing of personal data.

This document applies to all users of the dewa1000 platform, including those using the main website, iOS and Android mobile apps, and any related services we provide. By using our services, you agree to the terms of this privacy policy.

This policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection guidelines. In the event of any conflict between other language versions and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

2 Personal Data We Collect

Dewa1000 collects only the data genuinely necessary to provide you with quality services. Below are the categories of data we collect:

3 How We Use Your Data

The data we collect is used solely for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and ensuring secure access.
• Service provision: Processing deposits and withdrawals, granting access to games and managing bonus transactions.
• Security & Fraud Prevention: Detecting and investigating suspicious activity, protecting your account from unauthorised access.
• Legal compliance: Fulfilling our obligations under applicable anti-money laundering (AML) laws and KYC requirements.
• Customer Support: Processing complaints, responding to enquiries and providing technical assistance.
• Platform improvements: Analysing usage patterns to improve the user experience and develop new features.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need assistance and offering appropriate support.
• Marketing communications: Sending promotional information and attractive offers — only to members who have given their consent.

We do not use your data for purposes beyond those stated above without first obtaining your renewed consent.

4 Data Sharing with Third Parties

Dewa1000 does not sell or rent your personal data to any party. However, in certain situations, we may need to share your data with the following parties:

• Payment service providers: To securely process your deposit and withdrawal transactions through designated channels.
• KYC service providers: Third-party identity verification companies that assist us in verifying your documents and personal information.
• Game providers: Gaming companies that provide content on our platform may receive the minimum transaction data required to operate the games.
• Legal authorities: In situations where we are required by law or court order to disclose information.
• Security researchers: When necessary to investigate fraud or serious security breaches.

All third parties who receive your data are required to comply with strict security and confidentiality standards. They are not permitted to use that data for any purpose other than what is specified in their agreement with us.

5 Data Security

Your personal data security is our highest priority. dewa1000 implements multiple layers of technical and organisational protection to ensure your data remains safe at all times:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
• Continuous 24/7 monitoring of suspicious account activity with automated anomaly detection systems.
• Two-factor authentication (2FA) is available for all accounts as an additional security layer.
• Strict internal access controls — only staff with specific authorisation can access sensitive member data.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• A clear incident response plan in the event of any data breach.

6 Cookies & Tracking Technologies

Dewa1000 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect certain platform functions. Optional cookies can be declined without impacting your core experience at dewa1000.

7 Your Privacy Rights

As a dewa1000 member, you have the following rights regarding your personal data:

To exercise any of these rights, contact our support team. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days with prior notice given to you.

8 Amendments to the Privacy Policy

Dewa1000 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service expansions. Members will be notified of any material amendments at least 14 days before they take effect.

Amendment notifications will be sent via your registered email and/or in-platform notifications. Continued use of the dewa1000 platform after the effective date will be considered as your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your data.

9 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding your privacy and personal data, please contact us through the following channels:

• Live Chat 24/7: The fastest way — directly within the dewa1000 platform with a response time of under 5 minutes.
• Privacy Email: [email protected] — for detailed privacy inquiries and data requests.
• Email Response Time: Maximum 24 hours for general enquiries; 14 working days for formal data requests.